Administrative Reforms and Public Grievances

                     The Department of Administrative Reforms and public Grievances is the nodal agency of the Government for Administrative Reforms as well as redress of public grievances relating to the States in general and grievances pertaining to Central Government agencies in Particular.

                    The Civil Service Day _ To rededicate and recommit ourselves to the cause of the people  April 21 has been declared as Civil Service Day and is being celebrated every year since 2006. The Eighth Civil Service Day was organized by the Department on 21. 04. 2013.

                  A book on administrative reforms initiatives ‘Thinking out of the Box’ compiled by the department was  also introduced on the occasion.

                  Annual Conference of the Secretariat  of the Administrative Reforms of States / UTs. The conference aims to   create  National Platform to share  a experiences of The States In         the field of reforms/ initiatives undertaken by the Department of Administrative Reforms in the States to improve public service delivery, make the administration effective, transparent and accountable and to make the administration friendly.

               The first Inter- Service Workshop was held at National  Academy of Direct Taxes  , Nagpur In may 2013 with the objective to facilitate exchange of ideas and best practices between the services, a better understanding of each other and thus help them to serve better.

              The  First National Workshop on Urban Sanitation a Yashwantrao  Chavan  Academy of Development  Administration, Pune was help on May 2013.

               A Conference of District Collectors was organized on January 2013 at new Delhi which institutionalizes the process of interaction among the District Collectors who have done exemplary work in their field.

              The Department has developed a SEVOTTAM  framework for benchmarking service delivery standards  by the Govt. of India  Ministries/ Departments.            

               The Department has introduced Sevottam framework  pilots projects for bringing excellence service delivery in (i) Municipal Corporation – Water Supply and Sanitation, (ii) Public  Health  (iii) Women and Child Development and (iv) Food Supplies – PDS  in four States namely Himachal Pradesh ,Karnataka, Madhya Pradesh and Odisha ,     

              The  Department has developed and implemented a web based Centralized Public Grievances Redress and Monitoring System (CPGRAMS), Initiated in June 2007, the system was established in June 2008 . The system covers all ministries  /departments of Government of India.  Through it, a citizen may lodge a grievance online form anywhere and get instant acknowledgement.

              The Department also organized National Conference  on E- Governance in collaboration with the Department  of Information Technology and one of the State Government s every year since 1997.   

               The  Department as the nodal point in respect of matters relating to  international cooperation in the  field of Public Administration and Governance which include organizing programmes as part of project/ bilateral measures taken up in accordance with the MOUs  signed between India and other countries . 

               At  present, there are four countries with whom MOUs have been signed- China , Malaysia, south Africa & Brazil.

              The 16^th National Conference on e- Governance based on the theme “Towards an Open Government    “ was held in Jaipur on 10-11 February , 2013 National Awards on e- Governance were  also presented to Government organizations for promoting excellence in e- Governance in seven categories.

              The Ministry of Personnel Public Grievances and pensions , Govt. of India became an institutional member of CAPAAM in 1997.

              The Department also brings out two regular publications namely ‘ management in Government ‘ a quarterly journal since 1969 and ‘Civil Services New’s –a monthly newsletter since 1988.

             There is also cooperation with International Institute of Administrative Sciences , Brussels, Belgium and  Commonwealth Association for Public Administration and Management , Ottawa ,Canada.

            The Department had taken up an initiative to design and develop a web based repository of a good governance initiatives and best practices called Governance Knowledge  Centre (GKC).